Order by 5pm for Next Day Delivery

Contact Us

Getting in Touch Is Easy!

At Sugriva Bakehouse, we value open communication with our customers. We welcome all inquiries, including feedback, complaints, wholesale requests, partnership opportunities, and general questions. You may reach out to us using the contact details provided or by completing the message form below. Our team will review your message and respond within 1–3 business days. Thank you for taking the time to connect with us—we look forward to hearing from you.

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Contact Details

Address


St.Polaris, Borey Penghout Boeng Snor, Phnom Penh Cambodia 121203

Mail Us
  • contact@sugrivabakehouse.com
Call Us
  • (+855) 99 820 028

Send Us a Message

Frequently Asked Questions (FAQs)

Orders & Payments

You can place an order directly through our website by selecting your desired items and completing the checkout process.

We only accept KHQR scan via your banking app of use. We do not accept cash upon delivery.

Yes, a confirmation email will be sent once your order has been successfully placed.

Order changes or cancellations may be possible if requested promptly. Please contact us as soon as possible for assistance.

Delivery

Yes, delivery options and fees are displayed at checkout based on your location.

Delivery is made on the same day the courier collects the order in the morning. The courier collects every morning on weekdays and Saturday. 

We do not offer same-day delivery. Next-day delivery is available if you placed an order by 5pm, otherwise delivery will be made the next business day. 

Unfortunately, we do not offer pick ups due to short volume of staff present.

Products & Ingredients

Yes, all our baked goods are prepared fresh to ensure quality and flavor.

At present, we do not offer eggless, vegan, or gluten-free products. However, we are continuously evaluating opportunities to expand our range and may introduce such options in the future. Please check our website or contact us for updates on new product offerings.

Yes. Our products contain common allergens, including eggs, dairy, and wheat. While we take care in our preparation processes, our bakehouse handles these ingredients regularly, and cross-contamination may occur. We advise customers with food allergies or sensitivities to review product information carefully and contact us prior to placing an order.

Returns, Refunds & Issues

Due to the perishable nature of our baked goods and food safety regulations, all sales are generally final and we do not accept returns. However, if your order is damaged, incorrect, or defective upon receipt, please contact us within 24 hours with proof of purchase. In such cases, we will review the issue and may offer a replacement or refund at our discretion. Refunds or returns based on personal taste or preference cannot be accommodated, rather than a quality issue.

Please contact us within 24 hours of receiving your order with your order number and photos, if applicable.

Wholesale, Bulk & Custom

Yes, we offer wholesale options for cafés, restaurants, and retailers. Please contact us for more details.

Yes, bulk orders are available with advance notice reasonable to the order quantity. Custom orders are offered exclusively for wholesale partners and are subject to final approval based on product feasibility and production capacity.

Account & Support

No, you do not need to create an account. You may checkout as a guest.

You can reach us via our Contact Us page by filling out the message form or using the provided contact details.

We aim to respond to all inquiries within 1–3 business days.

General

Yes, we regularly introduce seasonal and limited-edition baked goods. Follow us on social media or subscribe to our newsletter for updates.

Our location and operating details can be found on the website or by contacting us directly.